Clarity about scope is not a limitation. It's how you know exactly what you're getting - and exactly what you're responsible for.
Our compliance-led management service covers the legal and financial elements of your tenancy: keeping you on the right side of the law, collecting rent correctly, and acting decisively when rent doesn't arrive. It does not cover maintenance, property inspections, or tenant-find. Those require a different kind of service, and we'd rather be honest about that than overpromise and underdeliver.
Below is everything that is and isn't included, plus our fee structure. No surprises.
Your tenancy is structured correctly as an Assured Periodic Tenancy. Any prohibited clauses in existing agreements are identified and flagged. Prescribed information is served correctly and on time.
Rent increases are handled through the correct formal process - not a contractual clause, which is no longer valid under the new rules. Notices are drafted and served correctly with the right notice periods.
We maintain a compliance calendar for your property. Gas Safety Certificate, EICR, and EPC renewals are tracked. You are notified in advance. We coordinate renewal with your appointed contractors.
Deposits are registered with an approved scheme. Prescribed information is served within the statutory 30-day window. Deductions at end of tenancy are handled within the scheme's dispute process.
Checks conducted and documented for all adult occupants. Records maintained in the correct format for the statutory retention period.
We check whether your property is in a selective or mandatory licensing area. Licences are tracked for renewal. We alert you to any new licensing requirements introduced in your borough.
The correct version of the guide is served at the start of the tenancy and at each renewal. Failing to serve the current version affects your ability to use Section 8 grounds.
We track changes to landlord law and update your management accordingly. You do not need to monitor this yourself. When something changes that affects your property, we tell you and act on it.
Collected via direct debit on the due date. Reconciled against the tenancy agreement. Monthly statement provided to you.
Full payment history maintained. Every transaction recorded with date, amount, and reference. Available to you at any time.
If rent does not arrive on the due date, we contact the tenant the same day. We do not wait to see if it resolves itself.
Day 1: direct contact with tenant. Day 7: formal written notice. Day 14: Section 8 notice preparation if unresolved. Every step documented.
Where arrears reach the threshold for possession proceedings, we prepare the Section 8 notice correctly - the right grounds, the right notice period, served in the legally valid format. An incorrectly served notice can be challenged and will lose.
Where Section 8 proceedings are required, we refer to our specialist debt recovery network. You are not left to manage this alone.
Part payments are accepted and recorded correctly. The shortfall is pursued through the arrears protocol. Accepting a part payment does not compromise your legal position when handled correctly.
We are explicit about this because it matters. If you need full property management, we will tell you and can point you towards agents who specialise in it. Taking on a service we're not set up to deliver would not be fair to you.
We do not advertise properties, conduct viewings, or reference prospective tenants. This is a different service.
We do not coordinate repairs, instruct contractors, or manage day-to-day maintenance.
We do not conduct periodic inspections or check-in / check-out reports.
We do not manage Houses in Multiple Occupation. HMO compliance requires a specialist service.
We are not solicitors. Where legal proceedings are required, we refer to specialist firms. We do not provide legal advice.
All fees are fixed and disclosed upfront. We do not charge referral commissions on insurance products or contractor appointments. What you see is what you pay.
| Service | Fee | Notes |
|---|---|---|
| Compliance-led management | Contact us for fee proposal | Fixed monthly fee per property. No percentage of rent. |
| Compliance Audit | £88 + VAT | One-off. Deducted from first month's fee if you instruct within 30 days. |
| Section 8 notice preparation | Fixed fee per notice | Disclosed before instruction. Included in arrears protocol. |
| Debt recovery referral | Referred to specialist | Third-party fees apply. Disclosed before referral. |
All fees quoted exclusive of VAT. No hidden charges. No referral commissions.
Why we are this transparent about fees and scope
We have seen what happens when agents are vague about what they cover. One landlord came to us after his previous agent had been operating entirely outside his mandate - signing documents without authority, failing to increase rent, giving wrong licensing advice. The agent was never clear about the boundaries of his role, and the landlord paid for that ambiguity.
Clarity about what we do and what we charge is not a formality. It is what a proper professional relationship looks like.
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